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All active human staff in the authenticated operator can read and participate; no additional trade, wallet, market, or settlement scope is required. Backend API keys cannot access support conversations.",[404,418,419,420,423],{},"Tickets are private to ",[408,421,422],{},"your operator team and Polynion Support",", not private to the employee who submitted them. Other operators cannot read them. These are support conversations, not Polyflight purchase tickets.",[425,426,428],"h2",{"id":427},"create-and-find-tickets","Create and find tickets",[430,431,432,440,457,460],"ol",{},[433,434,435,436,439],"li",{},"Select ",[408,437,438],{},"New ticket",".",[433,441,442,443,446,447,446,450,453,454,439],{},"Choose ",[408,444,445],{},"Technical",", ",[408,448,449],{},"Billing",[408,451,452],{},"Operations",", or ",[408,455,456],{},"Other",[433,458,459],{},"Provide a clear subject (maximum 255 characters) and plain-text message (maximum 20,000 characters).",[433,461,435,462,465,466,469],{},[408,463,464],{},"Create support ticket",", then ",[408,467,468],{},"Open conversation #…"," from the success state. The ticket is available to the whole active operator team.",[404,471,472,473,476,477,480,481,484],{},"Use list search and ",[408,474,475],{},"Open \u002F Closed \u002F All"," status filters, then ",[408,478,479],{},"Apply filters",". Page size can be 20, 50, or 100. The list shows category, status, last-message time, and update time; ",[408,482,483],{},"Refresh"," retrieves current state. A loading error is not evidence that no ticket exists.",[404,486,487],{},"A failed create\u002Freply request keeps the draft in the current page state. This is not persistent draft storage after navigation or a browser reload. Do not create multiple tickets just because a reply has not yet arrived; follow up on the existing conversation.",[425,489,491],{"id":490},"follow-the-conversation","Follow the conversation",[404,493,494,495,498,499,501],{},"Open a ticket to read the chronological messages and open\u002Fclose\u002Freopen events. Polynion replies are labeled ",[408,496,497],{},"Polynion Support","; operator messages show their operator-team author. Use ",[408,500,483],{}," to load new replies.",[404,503,504,505,508,509,512,513,516],{},"Send a follow-up while the ticket is open. When Polynion closes a ticket but the issue remains unresolved, select ",[408,506,507],{},"Reopen ticket"," before replying. Operator staff have no close action. If sending returns ",[413,510,511],{},"TICKET_CLOSED",", refresh and reopen; the draft is retained in the page. If ",[413,514,515],{},"TICKET_NOT_FOUND"," appears, confirm the environment and operator account before escalating through your established contact.",[404,518,519],{},"Ticket state is conversation state only. Closing, reopening, or sending a message does not alter an order, wallet operation, payout obligation, market, or settlement. Support access does not grant Polynion Admin access or monetary-action permissions, and no response-time or email-notification guarantee is implied by the UI.",[425,521,523],{"id":522},"include-useful-minimal-evidence","Include useful, minimal evidence",[404,525,526],{},"Always include:",[528,529,530,533,536,539,542],"ul",{},[433,531,532],{},"environment and operator name\u002FID;",[433,534,535],{},"expected versus observed behavior and whether money movement may be affected;",[433,537,538],{},"exact UTC timestamp window, plus the report's operator timezone\u002Fdate filters when relevant;",[433,540,541],{},"request path, HTTP status, and error\u002Fstatus code when available;",[433,543,544],{},"one concrete affected example and any recent relevant configuration change.",[404,546,547],{},"Then add only the references needed for the workflow:",[549,550,551,564],"table",{},[552,553,554],"thead",{},[555,556,557,561],"tr",{},[558,559,560],"th",{},"Workflow",[558,562,563],{},"Evidence",[565,566,567,576,584,592,600,608],"tbody",{},[555,568,569,573],{},[570,571,572],"td",{},"Launch\u002Fuser",[570,574,575],{},"Exact external user ID and sanitized launch error\u002Fcorrelation reference; no launch token.",[555,577,578,581],{},[570,579,580],{},"Trade\u002Fredemption",[570,582,583],{},"Market ID, order ID, executed trade ID, redemption item ID when present.",[555,585,586,589],{},[570,587,588],{},"Wallet \u002F Market PnL",[570,590,591],{},"Source kind\u002FID, operation ID, original idempotency key, direction, amount\u002Fcurrency, remote receipt reference, and authoritative operator-ledger evidence.",[555,593,594,597],{},[570,595,596],{},"Settlement",[570,598,599],{},"Month, timezone, generated timestamp, accounting version, warning counts, and relevant operation IDs.",[555,601,602,605],{},[570,603,604],{},"Webhook",[570,606,607],{},"Event ID\u002Ftype, endpoint ID, delivery ID, last status, sanitized response, and whether replay was already attempted.",[555,609,610,613],{},[570,611,612],{},"Market Request (unreleased)",[570,614,615],{},"Request ID, exact submitted UTC schedule, status\u002Freview reason, and error code.",[404,617,618,619,622,623,626],{},"Use ",[620,621,118],"a",{"href":119}," to collect redacted retained wallet records if you hold its additional read scopes. For an unknown wallet result, investigate the ",[408,624,625],{},"original idempotency key","; do not trigger another payment under a new key to produce an example or clear a warning. A failed outcome can leave an unpaid obligation.",[404,628,629],{},"Never paste passwords, temporary staff passwords, API bearer tokens, launch tokens, webhook\u002Fwallet secrets, signing keys, unrestricted raw logs, or unrelated personal data. Messages are plain text; the UI does not provide attachment upload. Supply sanitized excerpts and evidence references rather than full dumps.",[404,631,632,633,635],{},"See ",[620,634,32],{"href":33}," for the wider evidence checklist.",[425,637,639],{"id":638},"source-api","Source API",[404,641,642],{},"All routes require a human staff session and use the session's operator:",[644,645,650],"pre",{"className":646,"code":647,"language":648,"meta":649,"style":649},"language-http shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","GET \u002Fapi\u002Foperator\u002Fsupport-tickets\nPOST \u002Fapi\u002Foperator\u002Fsupport-tickets\nGET \u002Fapi\u002Foperator\u002Fsupport-tickets\u002F{id}\nPOST \u002Fapi\u002Foperator\u002Fsupport-tickets\u002F{id}\u002Fmessages\nPOST \u002Fapi\u002Foperator\u002Fsupport-tickets\u002F{id}\u002Freopen\n","http","",[413,651,652,660,666,672,678],{"__ignoreMap":649},[653,654,657],"span",{"class":655,"line":656},"line",1,[653,658,659],{},"GET \u002Fapi\u002Foperator\u002Fsupport-tickets\n",[653,661,663],{"class":655,"line":662},2,[653,664,665],{},"POST \u002Fapi\u002Foperator\u002Fsupport-tickets\n",[653,667,669],{"class":655,"line":668},3,[653,670,671],{},"GET \u002Fapi\u002Foperator\u002Fsupport-tickets\u002F{id}\n",[653,673,675],{"class":655,"line":674},4,[653,676,677],{},"POST \u002Fapi\u002Foperator\u002Fsupport-tickets\u002F{id}\u002Fmessages\n",[653,679,681],{"class":655,"line":680},5,[653,682,683],{},"POST \u002Fapi\u002Foperator\u002Fsupport-tickets\u002F{id}\u002Freopen\n",[404,685,686],{},"There is no operator selector, ticket deletion, message edit, or operator-side close control in this workflow.",[404,688,689,690,693],{},"See the ",[620,691,692],{"href":238},"Support Tickets API reference"," for pagination, message limits, response objects, and closed-ticket handling.",[695,696,697],"style",{},"html .light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html.light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html.dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}",{"title":649,"searchDepth":662,"depth":662,"links":699},[700,701,702,703],{"id":427,"depth":662,"text":428},{"id":490,"depth":662,"text":491},{"id":522,"depth":662,"text":523},{"id":638,"depth":662,"text":639},"Open operator-shared support conversations, follow up with evidence, and reopen unresolved tickets.","md",null,{},true,{"title":126,"description":704},"vUKmwk_L3ivtmyHt6g4oTcmaqVMiL4PF8WqBO_vQPNE",[712,714],{"title":122,"path":123,"stem":124,"description":713,"children":-1},"Prepare, submit, and track exact private-market terms with explicit operator underwriting consent.",{"title":130,"path":131,"stem":132,"description":715,"children":-1},"Create, scope, rotate, and revoke operator API keys.",1794560615282]